Inspection machine, science measurement, analysis equipment, and medical equipment
HOME>Support
????
Customer Service Division
■ East Japan group
  4F, Hashikan LK-Bldg., 1-6, Azuma-cho, Hachioji-shi, Tokyo, 192-0082, Japan
  Tel. +81-42-644-4951 Fax. +81-42-644-4961
■ West Japan group
  1-10, Sasagaoka, Minakuchi-cho, Koka-shi, Shiga, 528-0061, Japan
   Tel. +81-748-63-0151 Fax. +81-748-63-0150
Repair and periodic check
We offer the following maintenance services to ensure that our products are always used under optimal conditions.

In-warranty repair
 

One year following acceptance inspection is a warranty period in which we will conduct repairs within the scope specified in our warranty. Depending on models or the nature of problems, these repairs may need to be conducted on our premises.

Services under maintenance agreements
 

Under maintenace agreement. we conduct a regular maintenance once or twice a year to ensure that our product is always used under optimal conditions. Any defects and nonconformings detected will be immediately repaired. Any product failures will be repaired in accordance with the provisions of the applicable maintenance agreement.

Regular maintenance services
 

For customers requiring only equipment inspections, we offer regular maintenance services. Inspections are conducted in accordance with our “Regular maintenance Items and Tolerances.” Any defects detected will be repaired at a fee, after obtaining the customer’s approval.

General repair services
 

At one year after accepting maintenance, the warranty period expires. Charged repairs can be conducted by our staff dispatched to the customer site or on products delivered to our premises by the customer for repair.


Return to top
copyright(c)otsuka electronics co.,ltd all rights reserved.