Committement to Quality -OTSUKA ELECTRONICS CO.,LTD.

OTSUKA ELECTRONICS CO., LTD. is firmly committed to placing the highest priority on meeting not only applicable regulatory requirements but also customer requirements in developing, manufacturing, selling, and servicing our measurement equipment, analytical equipment, and medical equipment. To this end, we have improved an internal quality management system in accordance with ISO 9001/ISO 13485, and we have this system regularly audited by a third-party accreditation body to ensure its effective maintenance (certifications granted by Tüv Süd Japan).

OTSUKA ELECTRONICS CO., LTD. provides high-value added and highly reliable products. In the process, OTSUKA ELECTRONICS CO., LTD. meets applicable regulatory requirements and gives first priority to the solution of customer problems and the customer satisfaction. To this end, OTSUKA ELECTRONICS CO., LTD. combines the wisdom of entire member personnel, develops internal system and process, communicates the quality-first policy within the organization and implements the continual improvement of processes.

We do not simply provide products; instead we make it our job to pay close attention to the problems our customers are trying to solve with our products. Therefore, we are always conscious of how we incorporate customized specifications in an effective and efficient manner. Based on the recognition that customer satisfaction is the basis and starting point of all business, we believe that the improvement of customer satisfaction is the ultimate goal of our organization.

We believe that our products must offer high added value and be highly reliable. As we pursue the most advanced technologies, and will never bring any undifferentiated or low-quality finished products to the market.

All employees of OTSUKA ELECTRONICS CO., LTD. endeavor to be professionals in their respective fields. However, we do not work separately but instead operate in a systematic way as collective members of the organization. We are also aware that our work is part of the process of adding value, from clearly definable input efforts through final output results.

The employees of OTSUKA ELECTRONICS CO., LTD. are not daunted by setbacks; instead we all remain eager to move forward, learning from our experiences. With this spirit in mind, we aim to be a leading manufacturer and to implement continuous improvements. As there is no ceiling to quality or room for complacency, we will continue our determined efforts to improve.